Refund Policy

1. 7-Day No-Questions-Asked Refund

• Within 7 calendar days of the actual payment date (for online payments, the time confirmed by the payment platform; for activation codes, the time of successful redemption; for manual transfers, the time the payment is marked as received), you may request a full refund for any reason;
• How to apply: "Membership Center → My Orders → Request Refund", one-click and self-service;
• Once the refund is completed, the corresponding membership benefits are rolled back immediately (your membership tier reverts to its previous level, the Founder Seat is released and its number reclaimed, and the activation code returns to a redeemable state).

2. Special Notes on Founder Seats

• A Founder Seat is a lifetime membership limited to 100 seats and includes no equity, dividends, or promise of returns;
• A full refund is available during the 7-day no-questions-asked period; after 7 days, no refund will be issued, and the seat is non-transferable;
• Upon refund, the seat number is released and may be subscribed by others; to purchase again, you must queue anew at the then-current price, subject to remaining availability.

3. Monthly / Yearly Subscriptions

• A full refund is available during the 7-day no-questions-asked period; upon refund, the corresponding duration is deducted from your membership validity period;
• For refund requests made beyond 7 days (such as prolonged non-use and other special circumstances), please contact the operators by email to negotiate; each case will be assessed individually;
• Subscription periods do not support auto-renewal at this time; you must renew manually upon expiration, so there is no risk of being charged due to forgetting to cancel.

4. Refund Timelines

Online payment orders are refunded via the original payment channel and generally arrive within 1-3 business days (subject to the payment platform's processing progress); if a refund fails on the channel side, we will manually re-issue it after reconciliation, taking no more than 7 business days. Manual transfer orders are refunded via the original transfer route.

5. Non-Refundable Circumstances

• Accounts banned for serious violations of the Membership Terms or the community rules;
• Abusive conduct such as bulk registration by technical means, order manipulation, or circumventing quotas;
• Orders whose activation code was redeemed more than 7 days ago (see the commencement-of-time rules in Section 1).

6. Contact

For refund matters, contact: [email protected] (please include your order number).